Refund policy

Exchange Policy

We accept exchanges within 14 days of receiving your order.

To be eligible for an exchange, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, please contact us at contact@koesofficial.com. If your exchange is accepted, we’ll provide instructions on how and where to send your item. Items sent back without first requesting an exchange will not be accepted.

For any questions regarding exchanges, feel free to reach out to us at contact@koesofficial.com.

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Damages & Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item — we’ll evaluate the issue immediately.

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Exceptions / Non-Exchangeable Items

We do not accept exchanges on:

• Worn or damaged items

• Sale items

• Gift cards

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Refunds

We do not offer refunds. All sales are final.